If you wish to return or exchange merchandise, please follow these steps:

1. Our customer service representative MUST BE NOTIFIED WITHIN 48 HOURS after the delivery if you wish to exchange or return merchandise for refund.
2. Contact our customer service representative WITHIN 48 HOURS of receipt of your purchase in order to obtain the RMA (Return Merchandise Authorization) number. NO RETURNS OR EXCHANGES WILL BE ACCEPTED WITHOUT THE RMA NUMBER.
3. The RMA numbers are valid for 7 (seven) business days, accordingly, the returned merchandise must reach us NO LATER THEN 7 BUSINESS DAYS AFTER OBTAINING THE RMA NUMBER for exchange or refund.
4. The merchandise MUST BE IN ITS ORIGINAL MINT (BRAND NEW) CONDITION. No refunds or exchanges will be allowed if the merchandise has been used.
5. All returns and exchanges of non-defective opened merchandise are subject to 15% restocking fee.
6. Carefully repack your return in its ORIGINAL packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. NO RETURNS WILL BE ACCEPTED WITHOUT THE RECEIPT.
7. All returns must be double boxed (manufacturer’s box inside the shipping box). Clearly mark the RMA number on the SHIPPING BOX. NEVER WRITE ANYTHING ON THE MANUFACTURER’S BOX. For your protection we suggest that you insure the package before shipping, to avoid being held responsible for damages to merchandise during shipping.
8. No returns will be accepted without the original manufacturer packaging.
9. No C.O.D. deliveries will be accepted. Packages must be postage paid.
10. Original shipping charges are non-refundable.
11. Shipping charges to return merchandise are non-refundable.